Help with a print job or payment
For a problem with a print, a payment or a refund, ask the outlet first if you are still there: most problems are solved at the counter. Otherwise, contact us:
Email: {{SUPPORT_EMAIL}} (default: hello@gotprinter.com)
Phone: {{SUPPORT_PHONE}}
Please include the outlet’s name, the date and time, and the job’s tracking code
(shown on the outlet page, it looks like #TRK-…) or the Razorpay payment id
from your receipt. We never need your card or UPI PIN, and nobody from GotPrinter will
ask for it.
Grievance Officer
If you have a complaint about GotPrinter, about content handled through it, or about how we use your personal data, or if you are not satisfied with the answer from our support team, you can write to our Grievance Officer:
{{GRIEVANCE_OFFICER_NAME}}
{{GRIEVANCE_OFFICER_DESIGNATION}} (default: Grievance Officer), {{COMPANY_LEGAL_NAME}}
{{REGISTERED_ADDRESS}}
Email: {{GRIEVANCE_EMAIL}}
Phone: {{SUPPORT_PHONE}}
How to make a complaint
Write to the Grievance Officer by email or post, and include:
- your name and how we can reach you (an email address or phone number);
- what happened, and when;
- the outlet’s name and the job’s tracking code or payment id, if it is about a print job;
- for a personal-data request, which right you want to exercise (see our Privacy Policy);
- what you would like us to do.
We use the contact details you give only to handle your complaint. We may ask you to confirm your identity before acting on a request about personal data.
How quickly we respond
- Acknowledgement: within {{GRIEVANCE_ACK_HOURS}} (default: 24) hours of receiving your complaint, with a reference number.
- Resolution: within {{GRIEVANCE_RESOLVE_DAYS}} (default: 15) days of receiving it. If a complaint needs longer, for example because a bank or Razorpay must confirm something, we will tell you why and when to expect an answer, within the time the law allows.
- Refunds follow the timelines in our Refund and Cancellation Policy.
If you are still not satisfied
- For a complaint about personal data, you can complain to the Data Protection Board of India once you have used our process.
- As a consumer, you can contact the National Consumer Helpline (call 1915 or visit consumerhelpline.gov.in), or approach a Consumer Disputes Redressal Commission.
Company details
{{COMPANY_LEGAL_NAME}}
Registered office: {{REGISTERED_ADDRESS}}
GSTIN: {{GSTIN}}
Email: {{SUPPORT_EMAIL}} (default: hello@gotprinter.com)